Privacy Policy

At Drink Nature, we take the privacy of your personal information very seriously. In accordance with Canada’s Bill 25 (An Act to Modernize Privacy Legislation), we are committed to protecting and managing your personal information responsibly. This Privacy Policy describes the types of information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Collection of Personal Information

We may collect the following personal information:

Identification Information: Name, address, phone number, email address.
Payment Information: Credit/debit card details* (see section 4), billing information.
Purchase Information: Purchase history, product preferences.
Browsing Information: IP addresses, cookie data, browsing history on our website.

2. Use of Personal Information

We use your personal information for:

Order Processing: To manage and process your purchases and orders.
Customer Service: To respond to your questions, requests, and claims.
Marketing and Communications: To send you promotions, special offers, and updates if you have consented to this.
Improving Our Services: To analyze data to enhance our website, products, and services.
Security: To protect against fraud and illegal activities.

3. Sharing of Personal Information

We do not sell, exchange, or rent your personal information to third parties. However, we may share your information with trusted individuals working at Incekt Protéines Inc (Drink Nature) for customer service quality and operational improvement, or with third parties collaborating with our company who comply with the privacy policies of Law 25.

4. Security of Credit Card Information

The HTTPS (Hyper Text Transfer Protocol Secure) protocol is a means for your internet browser to communicate securely with websites. We use this protocol to ensure that all transactions and communications between your browser and our website are encrypted and secure. Your payment information is never stored on our servers. Confidential payment details are transmitted directly to the payment entity via a secure encryption protocol (SSL), ensuring complete security for your purchases and encrypting all transactions.

5. Retention of Personal Information

We will retain your personal information as long as necessary to achieve the purposes described in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights

In accordance with Law 25, you have the right to:

Access Your Personal Information: Request a copy of the personal information we hold about you.
Rectify Your Personal Information: Correct inaccurate or incomplete personal information.
Withdraw Your Consent: Withdraw your consent at any time when the processing of your personal information is based on your consent.
Request Deletion of Your Personal Information: Request the deletion of your personal information under certain conditions.

To exercise your rights, please contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the updated revision date. We encourage you to check this page regularly to ensure you are informed of any changes.

8. Contact Us

If you have questions regarding this privacy policy or wish to exercise your rights, please contact us:

Customer Service Contact Information:

Email: info@drinknature.ca
Address: [Available upon request]
Date Updated: 2024/06/01

We are committed to protecting your personal information and respecting your privacy rights. Thank you for your trust and loyalty.

The Drink Nature Team 😊